Confirmation of Payee

Frequently Asked Questions

• Will Confirmation of Payee work for all types of accounts?

  Confirmation of Payee will work for Australian bank accounts with a BSB and account number.

• When does CoP check details?

  Confirmation of Payee will check account details for all first-time payments or future-dated first-time payments to a BSB and account number. Additional checks may be made on payments made to an existing payee where it has not been used recently.

• Can I still go ahead with the payment?

  Yes - it’s always up to you. Confirmation of Payee helps you make an informed decision, but it won’t block your payment unless the recipient bank account is closed. If the name doesn’t match, we recommend double-checking the details with the person or business before continuing.

• What information should I share when I want to receive payments using my BSB and account number?

  In addition to your BSB and account number, you must provide your exact account holder name to anyone trying to add you as a new payee.

• Will Confirmation of Payee be available for international payments?

  No, Confirmation of Payee only applies to payments within Australia. It does not cover international or non-AUD payments.

• Do I need to do anything to set up Confirmation of Payee?

  No - there’s nothing you need to do. Confirmation of Payee is already part of your online banking or banking app. You’ll see it when you’re about to pay someone new, or when you change the account details of someone you’ve paid before.

• What happens when I use Confirmation of Payee?

  When you enter the BSB, account number and account name, Confirmation of Payee will check those details against the bank records held by the recipient's bank.

  You’ll get one of the following results:

  • Match – the account details you entered match the bank records of the intended recipient.
  • Close Match – the account details you entered closely match the bank records of the intended recipient.
  • No Match – the account details you entered do not match the bank records of the intended recipient.
  • Error – the service could not confirm the account details you entered match.

  This gives you a chance to double-check the details before you send the money.

• What is Confirmation of Payee (CoP)?

  Confirmation of Payee is an initiative of Australian Payments Plus (AP+), the organisation that provides trusted payment services like BPAY®, Osko®, eftpos®, PayID® and PayTo®.

  It’s an industry-wide service designed to give you valuable information that may help protect you from scams and mistaken payments – so your money stays safe.

  When you’re sending money to a person or business using their BSB and account number, Confirmation of Payee will check the account name details you’ve entered with the account details held by the recipient’s bank and let you know whether they match or not.

  This gives you the chance to decide what to do next. If you think you’ve entered the account details incorrectly, you can check them again before making the payment. Or if something doesn’t seem right, you can choose to cancel the payment.

• When does Confirmation of Payee check details?

  Confirmation of Payee will check account details for all first-time payments or future-dated first-time payments to a BSB and account number. Additional checks may be made on payments made to an existing payee where it has not been used recently.

• Can I opt-out of the Confirmation of Payee service?

  If you don't feel comfortable with your account name being shown to payment senders as part of the Confirmation of Payee service, please let us know via Live Chat and we can remove you from the service.