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Home Insurance

Protect what matters with our range of Home Insurance options

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What cover do you need?

Protect from the unexpected with our range of coverage across home and contents insurance

Building and Contents Insurance

Protect your home inside and out with combined Building and Contents Insurance.

Your buildings and items will be covered for a range of incidents. Plus, CGU offers a lifetime guarantee on the workmanship of authorised repairs to your home.

And if you’re looking for the highest level of cover, choose Building & Contents Plus when you’re getting a quote.

What’s Included

Theft & vandalism

Cover for stolen items and damage to your items from robbery and vandalism, including stolen keys.

Flood, storm & storm surge

Cover for loss or damage to your home and items caused by flood, rainwater run-off, storm, storm surge and tsunami. 1

Rebuilding your home

CGU pays to repair or rebuild your home up to the insured amount if it's damaged by a covered event.

Fire

Cover for loss and damage to your home and items caused by fire (including bushfire).

Temporary accommodation

If your home can't be lived in after a covered event, CGU pays for temporary accommodation. 2

Emergency repairs

If your home needs urgent repairs after an event CGU covers, CGU is available 24/7 to help keep you safe.

Visitors' belongings

Cover for your visitors' items (except money) if they're damaged by a covered event in your home (up to $2,500).

Liability for injury or damage

Cover for your legal liability in some situations if someone's injured or their property's damaged (up to $20m). 3

Optional Cover

Accidental Damage

Add cover for damage to buildings, fixtures and your belongings from unintentional mishaps around your home. 4

Valuable Contents

Increase your cover for some items in your home like art, jewellery and collectables.

Motor Burnout

Add cover for electric motor burnout in fixtures (like air con) and appliances (like washing machines), including parts and labour. 5

Portable Contents

Choose to cover items like glasses, jewellery, laptops and mobile phones when you take them outside your
home. 6

Building and Contents Plus

Building and Contents Plus gives you:


A Safety Net of an extra 25% on top of your sum insured, if your home needs to be rebuilt or repaired.

Plus, up to 2 years’ temporary accommodation if you can’t live in your home, instead of 12 months with Building and Contents Insurance Standard. 2

Plus, higher limits on some inclusions, like food spoilage and landscaping. 


Read the Product Disclosure Statement to see exactly what’s included.


Building & Contents FAQs

1 | CGU doesn’t cover actions of the sea, such as tides and waves.

2 | If you own and live in your home, CGU cover the reasonable costs of temporary accommodation. As long as you were living in the home permanently before the incident, CGU pay for accommodation for up to a year for the Home Building and Contents Standard policy (or up to two years if you have a Home Building and Contents Plus policy), or when your home is repaired or replaced (whichever is first). CGU pay your temporary accommodation costs up to 10% of your Building sum insured for Home Building and Contents Standard policies, and up to 20% for Home Building and Contents Plus. CGU need to be satisfied your home is unliveable and we need to agree to the cost before you make arrangements. If you have Building and Contents insurance CGU will only pay this benefit once for each incident.

3 | Cover applies if the incident happens at your home or the site (under Building insurance), and away from your home but still in Australia (under Contents insurance).

4 | CGU doesn't cover fishing equipment, sporting equipment, musical instruments or firearms while they're in use.

5 | CGU covers motors for up to 15 years after they were made, provided they are not covered by a warranty or used in your business.

6 | Portable items are covered for loss, theft and accidental damage. Cover is up to $10,000 for each item unless you list it separately for more. There are other limits for items taken outside Australia or New Zealand, check the PDS. CGU don’t cover scratches and dents or items being cleaned or repaired. CGU doesn’t cover fishing equipment, sporting equipment, drones, musical instruments or firearms while they’re in use. CGU doesn’t cover bicycles while they’re being used in a competitive race or time trial.


Excesses may apply. Refer to your Certificate of Insurance. For detailed terms, conditions, limitations, and exclusions, please read the Product Disclosure Statement.


MoveBank Ltd ABN 91 087 651 090, AFSL 227681 acts under its own AFSL and under an agreement with the issuer Insurance Australia Limited ABN 11 000 016 722, AFSL 227681 under the CGU brand


The information on this website is general advice only and does not take into account your individual objectives, financial situation or needs ("your personal circumstances"). Before using this advice to decide whether to purchase a product, you should consider your personal circumstances and the relevant Product Disclosure Statement. The Product Disclosure Statement, Building Key Fact SheetContents Key Fact SheetTarget Market Determinations and Premium, Excess and Discounts Guide is available for your reference. 

Things you should know

Contacting CGU Claims

Our partner CGU is here for you anytime, any day. Call CGU's claims team 24 hours a day, 7 days a week on 13 24 80 to make a claim.

For more information on the claims process, visit CGU's claims website.

Payment Options

Choose your cover and pay fortnightly, monthly or quarterly at no extra cost.

Require a previous version of the PDS, TMD or KFS?

To obtain a PDS, TMD or KFS for an insurance policy that was issued before 10 March 2025 please contact CGU directly on 1300 943 690

Online Account

For policies purchased or renewed after 3/03/2025, you can make certain updates online, such as adjusting your excess amounts or optional benefits.

Simply log in to your account to see the available options. For assistance, call CGU at 13 24 81.

For significant changes, like purchasing a new home, please call MoveBank directly at 1300 362 216.

Why choose CGU Insurance through MoveBank?

Real People Real Banking. MoveBank is driven by our members and 100% of our profits are used to benefit you.
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