PayID

Frequently Asked Questions

• What is a PayID and how does it work?

  Your PayID is information unique to you, like your phone number, email or ABN, that can be securely linked to your nominated bank account.

  Once you’re set up, you can simply share your PayID with anyone who needs to send you money.

  When you use a PayID to make a payment you’ll automatically be shown the name of the person you are paying within your banking application. Allowing you to confirm it’s the right person before you approve the payment.

• Are PayID payments secure?

  PayID payments have the same level of security that protects your existing bank accounts. 

• How do I update my PayID details?

  You can easily update your PayID details from Settings.

  Select 'PayID' under your 'settings' in the MoveBank App to view your details. From here you can either:

  •  create another PayID
  •  change the linked account
  •  lock and unlock your PayID
  •  initiate a transfer of your PayID (so you can open a PayID at another bank)
  •  close your PayID.

  If you have any issues with any of the above actions, please contact us via the chat and we'll be happy to assist you.