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Financial Hardship

Temporary setbacks can be tough both financially and emotionally, but MoveBank is here to support you where we can.

At MoveBank we focus on lending responsibly, but we also understand that your circumstances can change due to factors such as unemployment, illness, relationship breakdown or emergency. The struggle of trying to meet your financial commitments can be a major burden during these times.

What is financial hardship?

Financial hardship is when you're facing severe financial challenges due to unexpected events, making it tough to cover essential expenses and meet financial commitments.

  • Causes: It can result from circumstances such as job loss, medical bills/injury, divorce, domestic violence, natural disasters, or a death in the family.
  • Signs: Difficulty paying bills, accumulating debt, insufficient income, living pay cheque to pay cheque and constant financial stress.
  • Seeking Help: It's okay to ask for assistance when facing hardship; it's not a personal failure.
  • Our Commitment: MoveBank is here to support you. We offer assistance programs for temporary relief and financial stability.

You must be able to demonstrate genuine financial hardship due to unexpected circumstances for your application to be considered.

Types of Assistance Available

Temporary Financial Assistance Options include:

  • Payment Deferrals
  • Interest Rate Reductions
  • Loan Modifications
  • Customised Payment Arrangements

Our financial hardships team will discuss some or all of these options with you, based on your circumstances.

How to Apply for Assistance

1. Reach out for support

Contact us to begin your hardship assessment and request a Hardship Application Form. This form is available by request and can be provided via the Live Chat, email or post.

2. Complete Application and Provide Documentation

We require the Hardship Application form and proof of hardship (e.g. termination letter, medical bills) and basic financial information.

3. Assessment

Our financial hardships team will review your request in line with the National Credit Code requirements and contact you should we require any additional information.

4. Outcome

We will contact you to discuss the outcome and next steps.

Alternatives

There may be a few other options available to help reduce financial stress. 

If you’ve been paying extra into your loan, you might be ahead on your payments and eligible to take a break from your repayments.

Please call the team on 1300 362 216 to see if you're eligible. 

You may also be covered by insurance for your loan repayments through income protection, credit protection insurance or your superannuation. If you are unsure, please contact us for assistance.

Your Rights and Protections

Australian Securities and Investments Commission (ASIC) sets guidelines for financial institutions like us to follow. These guidelines ensure that we:

  • Act Responsibly: We're committed to assisting you responsibly during financial hardship.
  • Transparent Communication: We provide clear and timely information about your rights and options.
  • Fair Assessment: We assess your situation fairly and without bias.

Your financial wellbeing is important to us. We're dedicated to upholding these standards to support you effectively during tough times.