Apple Pay

To set up Apple Pay here’s what you need:

• Your eligible device and supported card

• The latest version of iOS, watchOS, or macOS

• An Apple ID signed in to iCloud

You do not need to download any additional app to use Apple Pay but the latest version of iOS and watchOS is required to set up cards in Apple Pay.

For more information on setting up Apple Pay, see Apples support page: https://support.apple.com/en-au/HT204506

Add a card on your iPhone

1. Go to Wallet and tap ‘+’ Follow the steps to add a new card. Open Apple Wallet  

2. Enter your card’s security code to add your credit or debit card affiliated with your iTunes Account. Or, select Add a different card and use your camera to enter the card information

iPad

1. Go to Settings

2. Tap Wallet & Apple Pay and select Add Credit or Debit Card

3. Enter your card’s security code to add your credit or debit card from your iTunes account. Or, select Add a different card and use your camera to enter the card information

Apple Watch

1. Open the Apple Watch app on your iPhone

2. Tap Wallet & Apple Pay and select Add a Credit or Debit Card

3. Enter your card’s security code to add your credit or debit card from your iTunes account. Or, select Add a different card and use your camera to enter the card information

For security purposes, when a new card is added to Apple Pay we’ll ask you to complete a verification check before it can be used with Apple Pay. We’ll either:

1. Send a one-time password to the mobile phone number you have registered with us.

2. Ask you to call us on 1300 362 216 and answer some security questions.

Yes, a card can be added to Apple Pay on up to nine different devices but the card will need to be added to each device separately.

Yes, up to eight cards can be added to Apple Pay on a single device. The first card added to the device will become the default card, but you can change the default card.

You can use your device to make a payment using Apple Pay in stores, within apps, or on participating websites wherever you see the contactless and Apple Pay symbols.

To authorise a payment, hold your iPhone near the contactless reader and:

• Using Face ID, double press the side button, look at your screen, then hold your iPhone near the card reader
• Using Touch ID, place your finger on Touch ID to authorise payment
• Or enter your device passcode

With an Apple Watch you double-click the side button and hold the display up to the contactless reader to authorise a payment.

Please note: the Apple Watch NFC feature has to be activated before Apple Pay will work. When you strap your Apple Watch to your wrist you will be prompted to enter the device passcode. This will enable Apple Pay. If the Apple Watch is removed from your wrist, so skin contact is lost, Wrist Detect detects that skin contact has been lost and Apple Pay and the NFC feature are deactivated.

To pay in selected apps and on the web in Safari on your iPhone, iPad, Apple Watch, select Apple Pay at the check-out and complete the payment.

With Face ID glance at your screen, for Touch ID place your finger on Touch ID or you can enter the device passcode. For Apple Watch double-click on the side button.

Be sure to check your billing, shipping and contact information to make sure that they’re correct. If you want to pay with a different card, tap > next to your card.

If you need to, enter your billing, shipping and contact information. Apple pay will store that information, so you won’t need to enter it again.

Yes, you can use Apple Pay to make payments on participating websites using a Mac on Safari. To use Apple Pay, the Mac needs to be signed in to the same iCloud account as the iPhone or Apple Watch and have Bluetooth enabled on your Mac, then:

1. Select the Buy with Apple Pay or Apple Pay button
2. Check your billing, shipping and contact information are correct:
   - The default card can be changed by clicking the button next to the default card and selecting a new credit or debit card from any iPhone or Apple Watch which is nearby and signed into the same iCloud account.
   - If you need to, enter your billing, shipping and contact information. Apple Pay will store that information on your iPhone, so you won’t need to enter it again.
3. When you are ready, make your purchase. Place your finger on Touch ID, use Face ID or enter the device passcode on your iPhone, or double-click the side button on the Apple Watch to authorise payment. After your payment information sends successfully, you’ll see Done and a checkmark on the screen.

You might be asked to enter your card PIN for transaction over $200.

Apple Pay will work in all countries where contactless payments are accepted. We recommend you take your physical card as a backup, as not all merchants in all countries may support contactless payments.

You take the item(s) back to the retailer as normal. Some retailers will be able to offer refunds back to the device from which the original payment was made, while others may have to refund using the physical card.

If the retailer is able to refund the device used to make the original purchase, you:

• Select the card they want to be refunded within the Wallet app
• Hold the iPhone above or near the contactless reader and authorise the refund using Touch ID, Face ID or the device passcode; or
• Hold the Apple Watch display up to the contactless reader and double-click the side button to authorise the refund.

You may need to provide the last four digits of the Device Account Number to the retailer. You can find your Device Account Number on the card details screen in your Apple Wallet.

Yes, you will be able to view the last 10 transactions made using Apple Pay on that device within the Wallet app.

Transactions will appear as they normally do on a bank or credit card statement. It is not possible to show if a transaction was made using Apple Pay, contactless card or chip and PIN.

Yes, Apple Pay is secure. A unique Device Account Number is securely stored on a chip in the device so payment can be made without any card information having to be shared with the merchant.

Please note: You should never share your device passcode, or register more than one person's fingerprint or face to Touch ID and Face ID, while your card is registered to Apple Pay.

Nothing. Your card will automatically update in your Apple Wallet on the month of expiry. You will not need to do anything.

The first card added to the Wallet app becomes the default card for that device. To change a default card you must follow these steps:

iPhone

1. Open the Wallet app

2. Touch and hold your finger over the card you want to make the default card

3. Drag the card to the front of the cards in the Apple Pay section

Apple Watch

1. Open the Apple Watch app on your iPhone

2. Go to the My Watch tab

3. Tap Wallet & Apple Pay and then Default Card

4. Choose a new card

iPad

1. Go to Settings

2. Tap Wallet & Apple Pay and then Default Card

3. Choose a new card

For more information on managing the cards you use on Apple Pay see Apples support page: https://support.apple.com/en-au/HT205583

To remove a card from Apple Pay you must follow these steps:

iPhone

1. Open the Wallet app
2. Select the relevant card
3. Tap the three dots in the top right and tap Card Details
4. Scroll down and select Remove Card

Apple Watch

1. Open the Watch app on your iPhone
2. Go to the My Watch tab
3. Scroll down and tap Wallet & Apple Pay
4. Tap the card to be removed and then tap Remove Card

iPad

1. Go to Settings
2. Tap Wallet & Apple Pay
3. Tap the card to be removed from Apple Pay
4. Scroll down and tap Remove Card

Please note: if you remove your device passcode, Touch ID and Face ID security feature, or sign out of iCloud, all cards will be removed from Apple Pay on the device.

You should contact us straight away on 1300 362 216 so the lost or stolen card can be cancelled and no further purchases made. You should also remove the lost or stolen card from the Wallet app. You can also you can log into iCloud.com to suspend or remove all cards from Apple Pay remotely. When the replacement card is issued you will have to add this to Apple Pay.

If you have the Find My iPhone app you can use it to remotely lock the device and disable the use of the Apple Pay function. Or you can log into iCloud.com to suspend or remove all cards from Apple Pay remotely. If you do not have the app you should contact us on 1300 362 216 to request that your card be disabled for use with Apple Pay.